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Beverly Crandon

Beverly Crandon

Beverly Crandon
beverly.crandon [at] ad-ition.com -

is inherently 2.0 (hmm... now maybe 3.0) because she fearlessly gave “it” all up to work for (and find) herself, makes conscious decisions to choose personal gain over financial, and can cook a seriously mean couscous with curried shrimp infused with coconut sauce. In the spirit of improving the norm while keeping the customer foremost in mind, Beverly is the founder of ‘ad-ition,’ helping media moguls re-build and attain their customer base online. She lives in downtown Toronto, with her very fabulous rooftop patio. Not enough info? You can get more at ad-ition.com!

Consumers Do Not Trust Ads Seen on Social Networks But Recommendations Resonate | ad-ition digital strategies that work

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Consumers Do Not Trust Ads Seen on Social Networks But Recommendations Resonate

April 11th, 2012, In Advertising, Social Media, Strategy, by

Although this recent graph from Nielsen came with text that aimed to highlight how much consumer trust of ads seen on mobile has grown, when compared period over period, we took something else away from the depiction.  When asked outright, consumers claim to not trust ads seen on social networks (64%), but stake the highest value in product and services recommendations from friends.  We found this interesting, as it plays into the changes Facebook has made around advertising and in-stream integration, but goes against the advertising models of  properties such as Twitter, who insist on showing me promoted tweets in-stream, which I purposely ignore by the way. 

In the world of digital social and real time access, consumers are realizing that it’s not that difficult to get instantaneous feedback from their own personal networks, and the heavy reliance on advertisers and their personal testimonies is no longer.

The tricky question for advertisers now is how do you integrate yourself into that consumers personal network.  Check out a webinar we did in late fall of last year that spoke to some of the advertiser changes that Facebook was making.  You may find it useful, in light of the recent Nielsen data below.

trust-in-advertising

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Facebook, Instagram And Your Social Data Evaluation | ad-ition digital strategies that work

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Facebook, Instagram And Your Social Data Evaluation

April 10th, 2012, In Acquisitions, Social Media, by

The Web has been all a buzz with the most recent news of  Facebook’s purchase of Instagram for 1 Billion dollars, with the majority of the Instagram user feedback, those I have talked to anyway,  being less than complimentary to the situation.  Many see this as the loss of purity for Instagram, as its business model will now become changed, tested, muddled with, in ways die hard Instagram users would equate to platform molestation.

In the wake of this acquisition, we should also be thinking about the pending truth that Facebook will soon become a publicly traded company, meaning the natural Instagram DNA that we have all come to know and love will not only be affected by Facebookology, but also by the ‘pressures of public’, as Mark Schafer put it.

All in all, the view from here, three years down the road leaves me a little pensive, as I think about the pending Facebook dominance, in our data, advertising, commerce, and line of business/personal applications we once used to do elsewhere.  Competition is a good thing for the consumer and lay-user, and I think many of us forget that.

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Cause.It: Bringing Nonprofits, Local Businesses and Volunteers Together | ad-ition digital strategies that work

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Cause.It: Bringing Nonprofits, Local Businesses and Volunteers Together

March 19th, 2012, In Business, Mobile Advertising, Must Share, by

We’re fans of any online collaboration network that allows those with ideas to connect with others who can aid in making it all come to fruition; to gain more clarity of this concept or notion, think Kickstarter’ish. Nonetheless, we’ve just discovered another such collab’ network that encompasses a humanitarian spin to it. Cause.It is a smartphone application that partners businesses, nonprofits and the community.  As a nonprofit, you benefit from Cause.It’s featured tools as it gives the nonprofit a clear way to define, who they are, what they do and what their needs are. This information is then processed by those in the community wishing to do good.  Based on the nonprofit’s profile, local businesses then partner with them, allowing the nonprofit to give local volunteers discounts and special offers from the local partnering business.  The nonprofit benefits as they expand their database of volunteers, the local business gains new customers, and the community volunteer has a little more incentive to give back (not that you should need one if the cause you are aligning yourself with is one that is close to you).

Cause.it will launch in Indianapolis first and then make its way to Houston, however, if the model resonates with you and you think you have the infrastructure to support it in your city, I am sure Cause.it founders would be interested in hearing from you. Gagan Dillon, the main founder of Cause.it, has stated that the future build of the app. will already make it easy for other cities to participate.

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Financial Times Paywall Model Shows Signs of Success | ad-ition digital strategies that work

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Financial Times Paywall Model Shows Signs of Success

March 12th, 2012, In Advertising, Newspapers, Online Journalism, Publishers, by

If you know me or have read this blog before, you’ll know how I feel about the paywalls that news publishers are erecting around their online content; a notion heavily championed, but weirdly semi-abandoned by Rupert Murdoch himself.  With that being said, there was one way in which I felt a paywall could potentially work. The potential successful model we discussed stated that if  your content was niche and specific to you or if your content followed one theme and as a result of that, you have become known for carrying this content type better than anyone else.  If you’ve made it so that  in the minds of readers, your brand has  become synonymous with that content type, then you have a paywall model that could work.  So, it is not surprising to hear that the Financial Times, paid content methodology is actually paying off for them.  They appropriately fit the paywall mould.

Managing Director, Rob Grimshaw stated that their paid content model is on trend to surpass online ad revenue and that mobile content distribution will soon become it’s main form of content dissemination.

FT.com now has 260,000 paid subscriptions and according to Grimshaw, 20 per cent of the weekly, new subscriptions, come via a mobile device.

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How Amex's Loyalty Program Integrates Nicely with Twitter | ad-ition digital strategies that work

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How Amex’s Loyalty Program Integrates Nicely with Twitter

March 8th, 2012, In Advertising, Social Media, by

Well, talk about taking loyalty programs to a whole other level! American Express has just launched their Twitter integrated loyalty program called ‘Tweet Your Way to Savings’ and so far, the program seems to be getting them the initial buzz they were hoping for.

AMEX has formed relationships, for the loyalty program, with businesses such as, Zapos, Best Buy, Whole Foods, McDonalds and much more (there is a total of 15 participating companies currently). The way the program works for AMEX card holders is that they tweet a specific message using a hashtag that combines both the AMEX brand the brand of the loyalty partner, and by doing so, the card holder gets a discount.  For example, tweeting, “Getting my new surround sound system.  Excited! #AmexBestBuy”  would load my AMEX card with the $10 credit, once the purchase was made.

In order for AMEX customers to take advantage of the integrated program, they will need to synch their credit card with the program, but not to worry, the synch process consists of a pretty straight forward one-time, online registration.

Any AMEX customer wanting to see what kinds of offers are available with the integrated loyalty program can simply take a look at @AmericanExpress’s favourites on its twitter page.

We haven’t been able to see the volume of discounts processed through this program, but we’ll keep scouring for this data.  For now, we’re just revelling in the fact that a credit card company has stepped up to take loyalty programs to a whole other level, utilizing common, relevant and current tools that correspond well with its user-base.  Good job!

AmexTwitter

 

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Facebook Timeline for Businesses Demystified | ad-ition digital strategies that work

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Facebook Timeline for Businesses Demystified

March 5th, 2012, In Advertising, Events, Social Media, by

When: March 15, 2012
Time: 1:00 pm Eastern
Duration: 30 minutes
Registration Details: http://eepurl.com/jMIEv

Description:
Facebook Timeline caused a bit of a fuss when it was rolled out for lay users and the announcement of it being a mandatory Fan Page ‘upgrade’ , as of March 30, 2012, has caused the same amount of chatter, if not more, from commercial brands.

On this Facebook Timeline webinar we will walk through:

  • What the Timeline for Fan Pages change means to brands and marketers
  • Some of the ‘must do’s’ to maximize your new Fan Page layout
  • A few things to be aware of as the Timeline feature change will cause some of the apps. you’ve come to know and love, to stop working…

At the end of this webinar, you’ll have enough information to guide you on some of the changes you’ll have to make in managing your Facebook Fan Page like a Timeline pro!

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The Business of Resolutions | ad-ition digital strategies that work

happynewyear

The Business of Resolutions

January 4th, 2012, In Business, Entrepreneurs, Must Share, by

It’s that time of year again where we close out one year and leap into another; and with this annual transformation comes the compelling need to transform even ourselves. Unfortunately, many of us start off in full gear and then fizzle as the first quarter of the year progresses; for proof of this, just look at how busy your gym is now and then compare today’s volume of exercisers to what you will see in three months.  I guarantee you’ll see at least a 30 per cent drop-off.  Now, if I take it close to home and focus on my peers and colleagues who run start-ups or are an integral part of a technology team, having to focus on  the ebbs and flows of the changes in digital media and technology.  Often times many of us who fall into the category above, force ourselves, given our responsibilities, to not only keep abreast of the latest and greatest, but to also stay ahead of it.  To remain as innovative forces in the marketplace.  This compelling need to ‘one-up’ last year to this extent, can be overwhelming, so there are a few credent rules that I try to remember this time of year, as I try to one-up last year, stay abreast of the latest and greatest, and remain innovative.

Resolution Aids:

Include your community – don’t think  you have to do it on your own. Use your social tools to put your resolutions out there.  If you are concerned that you may be seen as too delicate or weak because of the items on your list, don’t be.  Transparency and the act of looking for support from your network will keep you honest and earnest in completing your goals.

Don’t forget that you deserve a reward – this is truly all about you and given this, when you’ve accomplished a marked milestone on your quest to complete your list of resolutions, reward yourself.  Don’t just reward yourself for each time you conquer the world, reward yourself for small touch-points in time.  This will help you keep the momentum going.

Track – track your  ’to do’s’ and accomplishments as much as you can.  Breakdown the items on your resolutions list into compartments and track the completion of the compartmentalized items – this will also help you put your reward system in play.

Take it one day at a time – you know the saying, ‘Rome wasn’t built in a day’, and it’s true.  Focus on what you can control and affect.

 

In closing, we’ve compiled a list of apps. and tools that may just help you keep on track of your resolutions, this year:

Web Services

Declare-it (http://www.declare-it.com/)  – a tool that assists you in creating, tracking and being held accountable to your goals

Goal Pro (http://www.success.net/goalpro/?affid=50001) – a goal setting software that lets you create, categorize and simplify goals

Goalscape (http://www.goalscape.com/) – a visual display that allows you to identify, develop and communicate the key elements of a project: overall structure; relative importance; and progress tracking.

Aherk! (http://aherk.com/) - if you don’t mind being blackmailed into doing what you are supposed to, then you’ll like this service.  After you tell this service your goals, they will hold you to it and if you don’t make good on what you said you would accomplish, it sends out horrific pictures of you.

iOS and Android Apps.

MyLifeOrganized – a task manager that allows you to rank and compartmentalize your activities

Pocket Informant – integrated calendar and task solution

My Fitness Pal – good if your resolution was to lose weight this year

Quit Now – an aid to help you stop smoking

 

Good Luck Everyone!

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China Gives the US a Run for It's eCommerce Position | ad-ition digital strategies that work

China eCommerce

China Gives the US a Run for It’s eCommerce Position

December 13th, 2011, In Advertising, Social Media, by

Currency through eCommerce, we all know, is expected to rise over the next phase of our forecasted digital futures, and mostly, the US has taken the lead when discussing eCommerce trends.  comScore, for example, has released countless reports on the viability of this area of our market.  Their most recent account shows that eCommerce sales are up a whopping 15 per cent, when compared to just a year ago and if trends continue as comScore Holiday eCommerce Numbers 2011

they are, we could very easily see the 2012 holiday season, eCommerce dollars, approach the 28 billion dollar mark.  However, given that Internet penetration is, as of October 2011, 79.8% in the US, the potential for new growth is minimal.  The ideal markets, in my mind, are the ones with strong economies, decent Internet penetration, but one that shows room for sizeable growth trends.  To put it simply, getting in on an emerging eCommerce economy, where your financial benefits will yield sizeable returns, for a longer period of time.

Based on highly published Web stats, the ideal emerging market or emerging market template is China.  China has a population of 1.3 billion people, of which 485 million are online, giving us a penetration rate of 36 per cent.  A far lower Internet penetration number, when compared to the US.  So, not only do the afore mentioned statistics shape it to be prime for an eCommerce waive, but it is how the culture has played in to world of eCommerce in China that also leads to higher forecast expectations now, and moving forward.

In past, China’s residents have been somewhat skiddish about online shopping.  It was too impersonal.  The act of giving a faceless entity your credit card information in hopes that they will make good on their promises of a product, in return for your money, was too hard to fathom.  To combat this, top online listing, auction and classified sites in the country have worked tirelessly in trying to build their own eWallet solutions, which has worked out well.  These online giants were home grown, and known to the residents of China, so a natural sentiment of trust was casted, now making for a smooth transition to electronic purchases.  One such online listing giant, is Baidu, and if you are familiar with recent Baidu news, you will know that they formed a partnership with Facebook, earlier this year.  Which was a likely partnership, considering that Facebook has 505k Chinese subcribers. It’s not a number that would, upon first glance, scare a partner such as Baidu, but the growth trends in this area have been astronomical.  So, as we speak about eCommerce and its future potential in China, the Facebook partnership is making a heck of a lot of sense for Zuckerberg.

When it comes to eCommerce, it has been said that more and more online stores are integrating Facebook’s social features, to the point that today 88% of Internet Top 200 retail sites are integrated with Facebook. This creates a viability to use Facebook as an eCommerce platform, in partnership with Baidu.  Promoting in profile purchases, through recommendations or through a posting of a company you have chosen to like, would be a nice addition to the Baidu offering.  Facebook would have to forget the virtual currency concept – we don’t see this working well in China.

With the Chinese population themselves referencing the lack of stock in brick and mortar retail outlets, as their World Wide Retail Sales 2010

main reason for turning to eCommerce solutions, it is clear that the growth potential is limitless.  We had forecasted that the Baidu/Facebook relationship would result in an early 750 million dollar uplift for the social network site, but, should they get the eCommerce strategy right and remain respectful of culture and the nature of business in China, our forecast could be too remedial.  At any rate, our eyes are on China.  Could we even see a makeup between China and Google, given the potential?  Who knows, but opportunity does make everything possible.

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Mainstream Media Pinned Against Social Media - our view... | ad-ition digital strategies that work

Newspaper Folded

Mainstream Media Pinned Against Social Media – our view…

December 12th, 2011, In Newspapers, Online Journalism, Print Media, Social Media, by

I came across what was taken by me to be a very unfortunate article entitled ‘Three Reasons We Need Mainstream Media‘  by Chris Syme.  Now don’t get me wrong, it’s not the title that concerned me, it was the spin of the article that caused me to raise an eyebrow, which once you were finished reading it, you would think that the content you and I post to our social persona’s was worth far less than commentary posted by editors and traditional media content curators.

To build her article, Syme referenced a college basketball game that turned into a brawl.  Apparently, just post the eruption, she had taken to Twitter to gather more information, but was met with para-phrased accounts and some half truths, according to her and it was this experience, from what we read in her article today, that caused her to write this post.  Before we go further, let me get on the record by saying that in my mind, mainstream media is not as Syme would define it (traditional media).  To me, mainstream media is social media. The very thing that makes something ‘mainstream’ is if it is dominant and widely accepted and therefore, some could argue that social media (largely made up of lay person commentary) is ‘the’ mainstream.

Nonetheless, it is quite shocking that the ‘us against them mentality’  still exists today amongst traditional media advocates.  Imagine the deepness of our content if those she classes as ‘mainstream media’ were to consistently and actively take part on the same social platforms as the lay-folk living the experiences.  Utilizing the same hashtags as you and I and posting as soon as it happens, as opposed to waiting for the piece to be published in print or on air, before it can be syndicated on a social platform.   If I can grab commentary from multiple sources, I can create my own opinion on the case.  The author of today’s article also assumed that we were not smart enough to discern emotional banter from fact.  There have been  countless times where Fox News or even CNN led us down the wrong path, through lack of detail and content omissions, and they are what this author would call mainstream media. To further cement her point, the author then used the headings of Reliability, Accuracy and Professionalism as her basis for her viewpoint, where under each heading she discussed why mainstream media was better in each.  This was followed by a weird closing line, which we’re confident the editor at Social Media Today asked her to add to make it relevant to their readers “Social media and traditional media make good partners. One without the other is lacking. Like yin and yang, we need both to get a complete picture”.  Weird, nothing like the rest of article, which was very much, it seemed in support of controlled conversation and the word conversation is probably not the best used in this situation, more like autocratic.

Traditional media and those who share their views depicted above, will never let the social platform prowess work for them at this rate.  Instead, I suggest editors, writers, and content curators of traditional media concern themselves with the following:

Understanding the Tools: the platforms and how they work.  What is the culture on Twitter versus Facebook and what are they most passionate about?  What engages them more, platform versus platform?

Understanding the Reasons Behind the Tools: Twitter, Facebook, etc…, will mean very little to you or hold little impact to your day to day, if you do not understand the premise behind them.  Understanding the mini sub-cultures that their users have built through being open and social.  How this new social me has suddenly connected with colleagues to better my know how (and I hope their’s) and how I have build online relationships that compliment my real world and as a result, I am probably smarter now and better for it.

Using the Tools to Your Benefit: If they were to look at the tools from a users perspective and not as a rival, understanding how they can integrate it into what they do will become far easier.  Consider that the emotions that ring out in a users Tweet on a topic you may be covering for your organization, gives you greater sentiment into how the public feels on an item.  Liken it to trying to grab a quote from someone in the community, just after a local tragedy ensued.

All of the above to say that speaking in terms of which one is better than the other is really a waste of time and counter intuitive to what social media is all about.  Under our new and social rules, more good can be done through collaboration versus separation.

 

Header mage courtesy of: ZoofyTheJinx

 

 

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Why the Mixi Twitter Relationship is Bigger Than we Think | ad-ition digital strategies that work

Twitter and Japan

Why the Mixi Twitter Relationship is Bigger Than we Think

November 30th, 2011, In Social Media, by

The Mixi Twitter arrangement that broke via press conference late last week was overlooked by many, but deeper analysis of what this means to Twitter, or what it would have meant to any western company, is quite immense.  For years, popular North American organizations have tried to make inroads in the Asian market, but found themselves up against cultural nuances and mostly large home grown, ‘like’ companies.  So, some western companies gave up before even trying or tied and realized they needed to give up.  Take Google and China search for example.  Though the example may be a little far reaching, it does address the fact that taking a western approach to a business model that is supposed to excel on continents found on the other side of the world, just does not work.

Many may argue that if partaking in another market means bending on your business model and strategy, it just isn’t worth it, but for others, the connected population is too large to ignore.  If you fall into the bucket of those that cannot just turn away from what a market with so many connected residents can mean to your technology enterprise or service, then in our minds, the best way to break-in, is through partnership.  This is exactly what Twitter was able to do in Japan, with it’s Mixi partnership.  I argue, it was a much needed move, given that Facebook beat them to a partnership in China, with Baidu.

Mixi is a social networking site founded and launched in Japan, in 2004.  By 2008 it had an 80% market share in the social arena and today,Map - PanAsia Social Networks

according to Burson – Martseller, it is still the social network of record in Japan. Take these numbers and compare it to Facebooks marginal 2%+ share in the market.  Nonetheless, it is argued today by some that Twitter could be just as strong, if not stronger than Mixi in terms of popularity.  We’ve seen Twitter be responsible for major entertainers losing large endorsement contracts, in Japan, due to alleged malicious tweets that have caused mass histeria – this alone highlights the popularity of Twitter in Japan.  So, with Twitter understanding that to keep relevant in the Japanese market, it needed a partnership with a home grown brand that users loved and most of all trusted, and with Mixi  realizing Twitter’s popularity as somewhat of a threat, the partnership represents a mutually beneficial relationship.

The agreement, to start, sees the two companies joining forces on an an app. called Mixixmas.  The app. will come with the built in ability to allow Mixi users to syndicate content to Twitter.  From what we can see, the app. focuses on the holiday season, wish lists and gifting. This upcomming holdiay season is also the first of such endeavors for the two.  On a more serious note, Mixi and Twitter will team up to find ways to aid Japanese citizens in communicating during pressured times, such as what we saw with the use of Twitter, during the Japanese earthquake.

For Twitter, this move to partner with Japan’s Mixi will keep the other North American platforms, namely Facebook, at bay, making themselves and YouTube the only social platforms from abroad mainting headway and growth in Japan’s social arena.

Japan social media outlets

Header image courtesy of: feedmerobotfood

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