Expedia Friend Trip Shuns Mobile iOS | ad-ition digital strategies that work
Today’s blog post is a little different than I had originally intended. First, it was going to be a positive about how Expedia led me to spend 15 minutes taking part in a contest via Facebook, but as my contest experience continues, it worsens.
First let me say this, I use Expedia for all of my travels, primarily because of the special access you get as a return customer and of course from time to time, the obvious savings you get from using their travel service. So, when Expedia sent me a link to participate in their contest that would give me a chance to win a free trip, I was interested. It’s a brand I use regularly and trust. In addition, they were conducting the contest through a handy Facebook app., which is obviously right up my work alley. As an interested and loyal Expedia customer, I signed up and signed up a few friends to travel with me. In order for my entry to be processed, all of the friends I had selected to accompany me on this free trip had to accept my invitation, which was sent to them via Expedia. Most of my friends were able to do so, with ease – so far so good - but I have a friend who is travelling at the moment, and like most of us light travellers, they chose to travel with their iPad and iPhone only. Makes sense as I normally travel with those two devices as well. Nonetheless, when my travelling friend tried to accept the invitation, this is what they got:
Needless to say, I was surprised, considering the facts and statistics that are readily available to marketers and brand owners:
- There are more than 250 million active users currently accessing Facebook through their mobile devices
- Apple is now seen as the most valuable brand
- The iOS market share is 27%
Knowing all of the above, making your Facebook application not workable via mobile, is a major faux pas.
Just another word of truth around understanding your audience and the tools they use before you go to market, with an audience generating campaign.

